Terms & Conditions
By submitting a request or booking a babysitter, carer or nanny with us, you agree to the following terms. For any questions or clarification, contact us at info@babysittersondemand.com.au.
1. Contractual Agreement
1.1 Legal agreement. These Terms form a legally binding agreement between you (the “Client”) and Babysitters on Demand (“we”, “us” or “our”), operated by Lia Ursich, ABN 95 415 300 967, trading as “Babysitters on Demand”.
1.2 Contact. Reach us by email at info@babysittersondemand.com.au for any queries.
1.3 Acceptance. By completing a booking request form or confirming a service via email, you acknowledge and agree to these Terms.
1.4 Definitions. “Client” — the individual or family using our services. “Babysitter / Carer / Nanny” — individuals introduced to the Client by us. “Terms and Conditions” — the rules governing the provision of our services.
1.5 Agreement. By signing the intake form, you confirm your agreement to these Terms.
1.6 Non-acceptance. If you disagree with any part of these Terms, please refrain from using our services.
2. Client Obligations
2.1 Confidentiality. All communications are confidential. Disclosure to third parties is prohibited unless legally required.
2.2 Booking protocol. Book directly through Babysitters on Demand.
2.3 Prohibition on direct bookings. Engaging, paying or booking any babysitter, carer or nanny introduced by us, whether directly or through a third party, outside of Babysitters on Demand is strictly prohibited for a period of 12 months from the date of introduction. Any breach will incur an introduction and recovery fee of $3,500 per carer, payable immediately, in addition to any fees owing. This applies whether or not the engagement was disclosed to us.
2.4 Minimum booking. A minimum of 3 hours per booking, payable in full, applies to all casual bookings. For all other bookings (before and after school care, nanny, regular carer) the minimum booking is 2 hours.
2.5 Payment method. Cash payments to babysitters, carers or nannies are strictly prohibited. All payments must be processed through Babysitters on Demand. Any direct payment arrangement is a material breach of these Terms and may result in immediate termination of service and recovery of fees.
2.6 Upfront fees. All fees are payable in advance to confirm bookings.
2.7 Payment options. Payments are accepted via direct deposit or through our secure online payment system.
2.8 Safe environment. You must provide a safe, clean and hygienic environment for our staff at all times. Our carers will not work in conditions they reasonably deem unsafe, unsanitary or inappropriate, and reserve the right to leave without refund where such conditions exist. For live-in roles, appropriate private accommodation and insurance are required.
2.9 Feedback mechanism. Accumulation of negative feedback may lead to service termination.
2.10 Notification of extension. Inform us immediately of any extension of services so we can adjust fees accordingly.
2.11 Disclosure of third-party introductions. Failure to disclose third-party introductions may lead to full charges.
2.13 Conduct & zero tolerance. Our carers are entitled to a respectful, safe workplace. Any abuse, harassment, discrimination, intoxication, unsafe behaviour or mistreatment of our staff will result in immediate termination of the booking with no refund, and may result in a permanent refusal of future service.
2.14 Illness & infectious conditions. For the health and safety of our carers and other families, we do not provide care for children who are unwell. You must notify us as soon as possible if your child shows signs of illness, including fever, vomiting, diarrhoea, a contagious rash, conjunctivitis, flu-like symptoms or any infectious condition. If a carer arrives and a child is unwell, the carer reserves the right to decline or end the booking, which will be treated as a cancellation under clause 4.1 with the applicable fees payable. You must also disclose any known illness in the household, and any allergies, medical conditions or medication needs, in writing before the booking. Carers will not administer medication unless agreed in writing in advance.
3. Pricing & Payments
3.1 Currency. All transactions are in Australian Dollars.
3.2 Upfront payment requirement. All fees, including sourcing and admin fees, must be paid upfront to Babysitters on Demand to secure your booking.
3.3 Booking fee. Booking fees are strictly non-refundable except where expressly stated in clause 3.4, and are separate from and in addition to all care costs.
3.4 Refunds. Specific booking fees are refundable under certain conditions with a deduction. Before and after school care, one-off babysitting, regular babysitting and nanny roles incur a booking fee — a 15% refund will be applied if your placement has not been successful.
3.5 Custom quotes. Services are priced based on individual requirements.
3.6 Confirmation. A booking is only confirmed once full payment has been received and written confirmation issued by us. We reserve the right to decline or cancel any unpaid booking. Overdue accounts may be referred for debt recovery, with all reasonable recovery costs borne by the Client.
4. Cancellation Policy
4.1 Cancellation fees. Fees apply based on the timing of cancellation. Cancellation within 8 hours of the start time incurs a fee equivalent to 3 hours of the sitter’s time plus the booking fee. Cancellation with more than 8 hours’ notice incurs the same fee. Cancellation with 24 hours’ notice results in a full refund, less the booking fee.
4.2 Employee cancellation. Efforts will be made to find replacements, but are not guaranteed.
4.3 Holiday coverage. Replacement attempts will be made during employee holidays.
4.4 Termination rights. Immediate termination of services if our staff face mistreatment or unsafe conditions.
5. Guarantee
5.1 Service guarantee. While we endeavour to meet your request, we cannot always guarantee the availability of a babysitter, carer or nanny.
5.2 Replacement. We strive to provide the same babysitter, carer or nanny unless circumstances such as illness or leave require a suitable replacement.
6. Liability
6.1 Background checks. We conduct thorough background checks, including first aid certification, police clearance, and Working With Children Checks.
6.2 Limitation of liability. To the maximum extent permitted by law, our total liability for any claim is limited to the fees paid for the specific booking giving rise to the claim. We are not liable for any indirect, incidental or consequential loss. You agree to indemnify and hold us harmless against any claim, loss, damage or expense arising from your acts or omissions, the conditions of your premises, or any breach of these Terms. Nothing in these Terms excludes rights you have under the Australian Consumer Law that cannot lawfully be excluded.
7. Privacy
7.1 Data handling. We comply with the Australian Privacy Act 1988, ensuring the protection of personal information.
7.2 Security measures. We take precautions to secure your data.
8. Dispute Resolution
8.1 Mediation first. We aim to resolve disputes through mediation. Please contact us at info@babysittersondemand.com.au with full details.
9. Jurisdiction
9.1 Governing law. These Terms are governed by the laws of Western Australia.
9.2 Jurisdiction consent. Users agree to the jurisdiction of courts in Western Australia for disputes.