Privacy Policy

Effective Date: January 2026

Babysitters on Demand (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in a transparent and secure way. This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you interact with our website and services.

By using our website or engaging our services, you agree to the terms of this Privacy Policy.

1. What Information We Collect

We may collect personal information that is reasonably necessary to provide our services, including:

From Parents/Clients:

  • Full name
  • Contact details (phone number, email address, residential address)
  • Family information (including children’s ages and care requirements)
  • Emergency contact details
  • Booking and service preferences
  • Payment and billing information

 

From Babysitters/Nannies/Applicants:

  • Full name and contact details
  • Resume, qualifications, and experience
  • Identification documents
  • Working With Children Check and First Aid certification
  • References and background screening information

 

Automatically Collected Information:
When you visit our website, we may collect:

  • IP address
  • Browser type and device information
  • Pages visited and time spent on the site
  • Cookies and usage data

 

2. How We Collect Information

We collect personal information through:

  • Website enquiry and booking forms
  • Emails and written communication
  • Applications submitted via our website or recruitment platforms
  • Third-party tools such as CRM systems, payment processors, and marketing platforms

We only collect information directly from you where possible, or from authorised third parties.

3. Why We Collect Your Information

We collect and use your personal information to:

  • Provide and manage babysitting and nanny services
  • Match families with suitable carers
  • Process bookings and payments
  • Communicate with you about your enquiry or service
  • Conduct recruitment and onboarding of carers
  • Improve our website, services, and user experience
  • Meet legal and regulatory obligations

We will not use your personal information for purposes unrelated to our services without your consent.

4. Communication and Record Keeping

To ensure accuracy, consistency, and compliance with our legal and operational obligations, Babysitters on Demand requires that key communications relating to bookings, services, changes, and concerns are conducted in writing (including email or approved digital platforms).

This approach allows us to:

  • Maintain accurate records of instructions and agreements
  • Meet auditing and legal requirements
  • Provide clarity and consistency for both families and carers

Phone conversations may occur where appropriate; however, important details may be confirmed or followed up in writing.

5. How We Store and Protect Your Information

We take reasonable steps to ensure your personal information is secure and protected from misuse, loss, unauthorised access, modification, or disclosure.

This includes:

  • Secure digital storage systems
  • Password-protected platforms
  • Access restrictions to authorised personnel only

While we take all reasonable precautions, no system can be completely secure, and we cannot guarantee absolute security of your data.

6. Disclosure of Personal Information

We may disclose your personal information where necessary, including:

  • To babysitters or nannies for the purpose of arranging care
  • To service providers and platforms we use (such as CRM systems, payment processors, and email marketing tools)
  • Where required by law, regulation, or legal process

We do not sell or rent your personal information to third parties.

7. Cookies and Website Tracking

Our website may use cookies and similar technologies to:

  • Enhance user experience
  • Analyse website traffic and performance
  • Support marketing and remarketing efforts

You can disable cookies through your browser settings, although this may affect website functionality.

8. Accessing and Updating Your Information

You have the right to request access to the personal information we hold about you and request corrections if it is inaccurate or outdated.

To do so, please contact us using the details below. We may require verification of your identity before processing your request.

9. Retention of Information

We retain personal information only for as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

When no longer required, we take reasonable steps to securely delete or de-identify your information.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please contact:

Babysitters on Demand
Email: info@babysittersondemand.com.au